SHIPPING POLICY

We are proud to offer FREE SHIPPING!

All orders are processed and shipped from our warehouse. Please allow additional time for your order to be processed during holidays and sale periods.

We process orders from Monday to Friday. Orders are processed within 3–10 business days from the order date and shipped the following day after processing. Please note that we do not ship on weekends.

Once your order has been placed, we cannot cancel it. If you need to change your shipping information, please contact us as soon as possible. Once your order has been processed, we will no longer be able to make any changes.

How Long Will It Take to Receive My Order?

Once you place your order, please allow 1–3 business days for processing. After that, delivery times will vary depending on your location.

Please note that shipping delays may occur due to COVID-19 safety measures.

Below are the estimated delivery times by region:

• Europe: 7–14 business days

• United States: 7–15 business days

• Canada: 7–16 business days

• Central America: 10–25 business days

• Australia / New Zealand: 10–26 business days

• Other Countries: 11–30 business days

Shipping Delays

In exceptional cases, an order may take longer than usual to arrive. In such cases, delivery may take up to 40 business days.

If you experience any unusual delays with your order, please do not hesitate to contact our customer support team at info.bienesal@gmail.com. We will be happy to assist you and resolve any issues.

We appreciate your understanding and patience and are committed to providing you with the best possible shopping experience.

Order Tracking

Once your order has been shipped, we will provide you with a tracking number so you can monitor your order's status in real time and stay informed about its delivery progress.

Thank you for shopping with Bienesal!